FAQ & Support

Phase 1 of the program is Free, for everyone, you merely need to confirm your account via the activation email on registration.

Do check your junk/spam folders for the activation email

Premium membership is required for the full access to the rest of the program. We do this to offer you a “try before you buy” option.

Below is a list of just some of the conditions that previous members of the program have had, finding relief from the BIS program. Depending on which condition you have you’ll find different parts of the program easier or more challenging:


  • Chronic back pain (20 years)
  • Back pain after failed surgery
  • L4/L5 Disc bulges & herniations
  • L5/S1 Disc bulges & herniations
  • Spondylolisthesis
  • Spine arthritis
  • Degenerative disc disease
  • Sciatica & sciatic leg pain
  • Spine stenosis
  • Scoliosis
  • Muscle & Ligament Strains


If you haven’t already, head over to answer these 5 questions for a little more guidance on your condition: Click Here

Currently the smartphone App is Free for our Premium Members only.  

All subscriptions will auto-renew as default to ensure that your experience is as smooth as possible. You can manage your subscriptions to Premium or any of the subscription products in from the my account section on desktop.

You can also click here

You can cancel your subscription anytime within your very own “my account” section which is accessible from the main menu bar when logged in. 


Name > My Account > Subscriptions

At this time we only ship orders in the UK, should you wish to order our products from further afield we can make arrangements. Please contact us directly concerning your requirements and we will do our best to accommodate.